Terms and Conditions of Sale and Delivery for Ferno Norden Funeral AB
General
These Terms and Conditions of Sale and Delivery apply to all quotations, agreements, and deliveries from Ferno Norden Funeral AB, hereinafter referred to as Ferno, unless otherwise expressly agreed in writing.
These Terms apply notwithstanding any conflicting or deviating provisions in the Buyer’s order, purchasing terms, or other communication. Any deviation shall only be binding if expressly accepted in writing by Ferno.
These Terms apply exclusively to business customers, funeral service providers, healthcare institutions, public authorities, and related professional organisations (B2B and B2G).
Ferno operates across Sweden, Norway, Denmark, and Finland and supplies products and solutions throughout Scandinavia.
Quotations, Orders and Acceptance
Quotations issued by Ferno are binding only for the period stated therein. If no validity period is specified, the quotation shall lapse two weeks after issuance.
An order placed by the Buyer shall only become binding upon Ferno once a written order confirmation has been issued.
Ferno reserves the right to reject or amend any order prior to order confirmation, including where:
- incomplete or incorrect company or invoicing information has been provided
- the credit assessment is not approved
- compliance, sanctions, or regulatory concerns arise
- errors exist in pricing, product scope, or technical information
- supply or production limitations occur.
Amendments or additions to an agreement shall only be valid if confirmed in writing by Ferno.
Product Information and Documentation
All product descriptions, catalogues, digital databases, and technical documentation are indicative and subject to change.
Images and illustrations are for reference purposes only and may differ from the delivered product.
Ferno reserves the right to update products, materials, and design due to continuous development, provided functionality and intended use are not materially affected.
Scope of Supply
Ferno’s obligations are limited to the products, accessories, training, or services specified in the quotation or order confirmation.
Unless otherwise agreed, installation, configuration, and operational use remain the responsibility of the Buyer.
Delivery and Risk
Unless otherwise agreed, delivery shall be Ex Works (EXW) from Ferno’s designated facility in accordance with Incoterms 2020.
Risk transfers to the Buyer upon delivery.
Delivery times are indicative unless expressly agreed.
Partial deliveries are permitted.
Prices
All prices are exclusive of VAT, duties, packaging, transport, and insurance unless otherwise stated.
Ferno reserves the right to adjust prices due to changes in exchange rates, supplier costs, transport costs, or regulatory requirements.
Payment
Payment terms are stated in the quotation or invoice.
Unless otherwise agreed, payment is due within 10 days net.
Late payments shall incur interest in accordance with the Swedish Interest Act (1975:635).
Ferno reserves the right to suspend deliveries in case of overdue payments.
Compliance and Ethical Business Conduct
The parties shall comply with applicable laws regarding anti-corruption, anti-bribery, anti-money laundering, and fair competition.
The Buyer shall conduct its operations in accordance with high ethical standards and professional conduct within the funeral and healthcare sectors.
ESG and Responsible Business
The Buyer is expected to comply with internationally recognised principles related to environmental responsibility, human rights, labour standards, and sustainable procurement.
Ferno may request documentation or conduct due diligence.
Data Protection and Confidentiality
The parties shall comply with applicable data protection laws, including GDPR.
All personal and sensitive information, including data related to deceased persons, healthcare institutions, or families, shall be handled with strict confidentiality and professional care.
Confidentiality obligations shall continue after termination.
Delay
In the event of a material delay attributable to Ferno, the Buyer may terminate the delayed portion of the delivery by written notice.
Compensation for delay shall be limited in accordance with clause 13.
Defects
Ferno shall, at its discretion, repair or replace products with documented defects.
The defect liability period is 12 months from delivery unless otherwise agreed.
Ferno is not responsible for defects caused by misuse, incorrect handling, lack of maintenance, or modifications.
Limitation of Liability
Ferno’s total liability shall be limited to 10% of the order value.
Ferno shall not be liable for indirect or consequential losses, including business interruption, loss of profit, or reputational loss.
Product liability applies only to the extent required by mandatory law.
Indemnification
The Buyer shall indemnify and hold Ferno harmless from third-party claims arising from the Buyer’s use, resale, or handling of the products, except in cases of Ferno’s gross negligence or wilful misconduct.
Returns and Cancellation
Returns require prior written approval.
Customised, hygienically sensitive, or special-order products cannot be returned.
Cancellation of confirmed orders may result in compensation for incurred costs.
Force Majeure
Ferno shall not be liable for failure or delay caused by circumstances beyond its reasonable control, including supply chain disruption, pandemics, regulatory changes, or transportation issues.
If such circumstances continue for more than four weeks, either party may terminate the agreement.
Retention of Title
Ownership of the goods shall remain with Ferno until full payment has been received.
Governing Law and Jurisdiction
These Terms shall be governed by Swedish law.
Any dispute shall be settled by the Swedish general courts, with the court at Ferno’s registered office as the first instance, unless otherwise required by mandatory law.